yetipay Chargeback Guide
This guide will help you understand how to respond to a chargeback, what documents to submit, and what timelines to expect. If you've received a notification that a chargeback has been raised against you, please follow the steps below carefully.
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How to Dispute a Chargeback
If you believe a chargeback is invalid and you want to contest it, follow these steps:Check your email for the chargeback notification from yetipay.
Review the reason for the chargeback, which will be included in the notification.
Gather your supporting evidence (see Section 2).
Respond to the email with your dispute and attach the relevant evidence.
Our team will package your response and submit it to the payment processor on your behalf.
Important: You must respond within the timeframe stated in the email (typically 7 days). Late disputes may not be accepted by the acquiring bank.
What Evidence Should You Provide?
The evidence required depends on the reason code for the chargeback, but here are common examples of useful documents:Proof of delivery or service (e.g., courier tracking, signed delivery note, timestamped service confirmation)
Customer communication (e.g., emails, messages confirming acceptance of goods/services)
Refund policy clearly shown at point of sale or online
Proof that the customer used the product or service
In-store receipts or signed transaction slips
If in doubt, include more context rather than less. The clearer your evidence, the higher the chance of a successful dispute.
Timeline for Chargeback Resolution
Once a chargeback has been submitted:yetipay submits your evidence to the acquiring bank within 2–3 business days.
The acquiring bank reviews and forwards it to the customer’s bank.
The resolution process typically takes 60 to 90 days, but can vary depending on the card network and complexity of the case.
You will be notified of the outcome as soon as we receive a decision.
For any urgent issues or if you're unsure about what to include, please contact support at [email protected].