I want to order an additional card machine:
If you have an existing account and would like to order an additional card machine:
Log into Basecamp
Click Devices
Click ‘Order new device’
Follow the steps indicated.
Please note you will not be able to do this if your account isn’t fully setup.
I want to order a replacement card machine:
If you need to replace a damaged or faulty card machine you can do so by:
Message your account manager informing them of the faulty/damaged machine
Include the serial number of the machine (picture is fine)
Follow this link: Royal Mail Track My Return to book your collection (FREE of charge)
You have the option to arrange a collection from your home or drop off the device at a nearby post office.
Once we have the serial number of the damaged machine we can process a replacement!
A tracking number for the replacement will be sent out once it is collected.
Most orders arrive within 24-48 hours!