I want to order an additional card machine:
Got an account and need another card machine? Easy!
Log into Basecamp
Head to Devices
Click ‘Order new device’
Follow the steps (we promise they’re easy!)
Heads up: You’ll need to have your account fully set up before doing this.
I want to order a replacement card machine:
Need a replacement card machine? No worries!
Drop your account manager a message with the serial number (or snap a pic).
Book a FREE collection using Royal Mail Track My Return – either have it collected from home or drop it off at your local post office. 🎉
Once we have the serial number, we’ll get your replacement sorted ASAP. You’ll receive a tracking number once it’s on its way!
Most replacements arrive within 24-48 hours!