On your phone via the yetipay Companion App

On your computer via Basecamp - our web-based portal

On your payment terminal in either:

Open the app and find the transaction you want to refund

Select the transaction, and you'll see another screen with a button refund

Tap the refund button

You can choose the amount you want to refund, up to the maximum of the amount of the original transaction. E.g. if the original transaction was £10, you can refund any amount up to £10 for that transaction.

Log into Basecamp

On the left-hand side, click on “reporting.”

Select “transactions.”

Find the payment you want to refund by using the handy filtering options.

Once you've located the payment, select “refund” on the right-hand side.

Choose the amount you’d like to refund.

On your yeti card machine, open the pay-by-link app and click on the three dots menu icon in the top right hand corner

Choose All transactions from the menu

You'll be prompted to enter a pin - you should have received this in your welcome email from yetipay. If you have lost it please ask your account manager/support for a copy.

Find the transaction you want to refund in the list, and tap the big pink refund button

You can choose the amount you want to refund, up to the maximum of the amount of the original transaction. E.g. if the original transaction was £10, you can refund any amount up to £10 for that transaction.

Open the yetipay app

Tap the hamburger menu button (3 lines) on the top right hand side.

Select "all transactions"

Use the filters to find the transaction you need.

Press "refund"

Enter the refund amount and the email address