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What are "unreferenced" refunds?
Updated over 3 months ago

Unreferenced refunds are processed separately from the original payment or card used.

Unlike regular refunds that are tied to a specific transaction, unreferenced refunds come with a few extra steps. These refunds need the green light from our compliance team to ensure everything is secure and compliant!

  • Approval Required: Each request is reviewed individually and usually has a set limit.

  • Why the Extra Steps? It’s all about keeping your transactions safe and sound!

Curious to learn more about requesting unreferenced refunds? Click here.

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