Skip to main content

What are "unreferenced" refunds?

Updated over 11 months ago

Unreferenced refunds are processed separately from the original payment or card used.

Unlike regular refunds that are tied to a specific transaction, unreferenced refunds come with a few extra steps. These refunds need the green light from our compliance team to ensure everything is secure and compliant!

  • Approval Required: Each request is reviewed individually and usually has a set limit.

  • Why the Extra Steps? It’s all about keeping your transactions safe and sound!

Curious to learn more about requesting unreferenced refunds? Click here.

Did this answer your question?