Your daily payout depends entirely on the payments that are fully captured. If you haven't already, check out our handy infographic that explains the full lifecycle of a transaction—it’s super helpful!
Understanding Your Totals Report:
When you run the Totals Report on your card machine, you’re seeing totals for transactions that have made it to step 2: received transactions. But remember, your payout only includes transactions that are in the captured status.
Here Are the Common Reasons for the Difference:
Report Reset Needed: If you haven’t reset your Totals Report, you might be looking at transactions from multiple days. Check your report printout! At the top, you’ll see "Period Start" and "Period End"—make sure the dates match what you’re expecting!
Capture Delay: Sometimes, there’s a little delay between confirming that funds are available and actually receiving them. If this delay pushes the capture time into the next trading day, those transactions will be included in the following day’s payout!
Example Time:
DAY 1: Transaction is made and reaches authorised status before midnight.
DAY 2: Funds get captured at say, 2:30 AM.
DAY 2: Your payout happens at 7 AM, but the transaction isn't included yet since it wasn’t captured in time.
DAY 3: Those transaction funds show up in your daily payout at 7 AM
If you think there’s a mistake with your Totals Report or payout, just reach out to our friendly customer support team! We’re here to help :)