Let’s start with the basics:
Typical issues with your device stem from one of two issues:
Connectivity issues (most common)
Device issues
The first point of call is to always check the internet connection:
Are you using Wifi or 4G?
If using Wifi, ensure the connection is stable and fast (a good way of testing this is by connecting to a phone using a 'hotspot*' and seeing if that fixes the problem [*needs 8 character password length])
If using 4G - see how many bars are showing. Less than full bars? We may have a problem with signal strength!
If you can - try connecting to the other option (ie. connect to a Wifi/Hotspot network if you are on 4G)
If it is not a connectivity issue - a simple restart can often do the trick!
Here’s how:
Hold Down the Power Button: Press and hold the power button until the device turns off.
Wait for It to Power Down: Allow a moment for the machine to fully shut down.
Turn It Back On: Press the power button again to restart your device.
Need to Perform a Hard Reset? Here’s How! 🔧
If a regular restart doesn’t resolve the issue, you may need to perform a hard reset:
Turn Off the Device: Ensure that the device is completely powered down.
Remove the Battery: Open the back of the device and carefully take out the battery.
Wait 3 Seconds: Give it a brief moment before reinserting the battery.
Reinsert the Battery: Place the battery back in and turn the machine on.
Still Experiencing Issues?
If the problem persists after trying these steps, we recommend visiting our Help Centre for detailed troubleshooting guidance.
We’re here to assist you, so if you have any further questions, stay in the chat and a member from our support team will be with you!