Sometimes, after lots of use, your machine can collect dust/dirt in important areas. It's a good idea to clean these!
My machine won't charge (dock charging):
To clean the charging connectors, use a dry, soft-bristle brush or a lint-free cloth to gently remove any dirt or debris. Avoid using liquids to prevent damage to the connectors.
If this does not resolve the issue try the following:
If you have an additional Yetipay terminal - see if that charges on the dock in question (if not then the dock may be faulty)
If you do not have an additional terminal - try hard resetting the device. To understand how to do this you can ask our chat bot for a step by step!
My machine won't accept chip/swipe payments:
If your device is accepting contactless/tap payments but not swipe or chip payments it may indicate that the card reader is dirty or faulty. To clean the reader you can:
Use a soft, lint-free cloth with a small amount of isopropyl alcohol to gently clean the card reader slot of the POS machine OR,
If you don't have isopropyl alcohol, use a soft, dry, lint-free cloth to gently clean the card reader slot, avoiding any moisture.