We bill customers using the "Gross Method" - meaning we Payout 100% of the funds processed each month excluding refunds, chargebacks etc. We then invoice you for the amounts due under processing fees & device rentals.
It is important to have a direct debit set up on your account to ensure these monthly payments are handled seamlessly!
We handle billing through our Basecamp platform.
To manage your billing:
Log in to Basecamp at
Select "Billing"
Choose "Payment methods" to add/remove methods or set a default
Billing summaries are emailed to customers, so ensure your email information is up-to-date in Basecamp. This can be found in the "Settings" area of billing.
Contact our support team with any questions!