If your terminal has been lost or stolen, please contact Yetipay Support immediately so we can take the necessary steps to secure your account.
What Happens Next
Once reported, we will:
Reassign the terminal within our payments system
Request for the device to be marked as stolen
Begin an internal review with our Operations and Compliance teams
Information We Require From You
To proceed, please provide the following details:
Where was the terminal lost or stolen?
How did this happen?
How did you discover the terminal was missing?
Was the terminal in active use at the time?
If you suspect theft, have you filed a police report?
If yes, please provide a copy of the report.
If no, please file one as soon as possible and send it to us.
What actions have you taken to prevent this from happening again?
Important
Providing complete and accurate information helps us:
Protect your merchant account
Prevent potential misuse
Review eligibility for a replacement device
If you have any concerns about live transactions or suspicious activity, please highlight this when contacting us.