Looking for your passcodes? You can find them in your shipping confirmation email—the very first email you received from [email protected]!
Keep it Safe: Make sure this PIN is only shared with authorised personnel who handle refunds.
Lost Your PIN? No worries! If you’ve misplaced your PIN, just log into your basecamp (Sites > 3 dot menu > See passcodes) or your companion app (Account > Device passcodes).
If you need further help, reach out to our customer support team!