If your terminal isn’t accepting card payments, there are a few possible reasons:
Card Type Not Enabled: If you’re attempting to process an American Express payment, it may not be activated. Simply reach out to us to enable it!
Connectivity Problems: If your machine is running slowly, it might be experiencing connectivity issues.
Other Factors: There may be additional, unforeseen issues at play
To see general troubleshooting tips visit this page
To request Amex payments:
To enable American Express payments, please contact your sales rep, account manager, or customer support. The activation process is quick and typically takes less than 24 hours!
If you need further assistance, feel free to ask: [email protected]