Payouts take place Monday - Friday (excluding Bank Holidays).
Payouts can be paused if you:
Have been suspended due to a compliance investigation,
Have disconnected your Direct Debit,
orIf your bill payment fails (leading to an outstanding bill on your account)
Your Direct Debit is managed by us, so you don't need to set it up or reconnect it in Basecamp. If you think it's been cancelled, message us and the team will help.
Managing Your Billing in Basecamp:
Log in to Basecamp: Head over to your Basecamp account.
Select "Billing": Find the Billing section.
Choose "Payment Methods": Here you can add or remove payment methods and set a default.
Keep Your Email Updated: Billing summaries are emailed to you, so make sure your email is up-to-date in the Settings area!
Got questions? Our support team is just a message away!