Payouts take place Monday - Friday (excluding Bank Holidays).
Payouts will only be paused if you:
Have been suspended due to a compliance investigation,
Have disconnected your Direct Debit,
orIf your bill payment fails (leading to an outstanding bill on your account)
Managing Your Billing in Basecamp:
Log in to Basecamp: Head over to your Basecamp account.
Select "Billing": Find the Billing section.
Choose "Payment Methods": Here you can add or remove payment methods and set a default.
Keep Your Email Updated: Billing summaries are emailed to you, so make sure your email is up-to-date in the Settings area!
Got questions? Our support team is just a message away!