If you need to process a refund that exceeds your current available balance, you can apply for an increased Daily Refund Allowance directly through the Companion App.
This allows you to request approval to process refunds beyond your current settlement balance.
How to Apply
Log in to the Companion App
Navigate to:
Account → Settings → Manage your limits → Daily refunds allowance
Submit your application request
Our team will review and notify you of the outcome
Important Information
Approval is not automatic and is reviewed on a case-by-case basis
Additional checks may be required depending on your industry
You will be notified once a decision has been made
If you experience any technical issues when submitting your application, please contact Support and we’ll be happy to assist.