An unreferenced refund is a refund processed without a linked original transaction (for example, when the original payment cannot be located).
When to use an unreferenced refund
Use an unreferenced refund when:
The original transaction cannot be found
The payment was taken outside of your Yetipay system
There is no reference or receipt available to process a standard refund
When to use a standard refund instead
If you can locate the original transaction in your system, you should always process a standard refund, as this is quicker and does not require additional approvals.
How to request
To request an unreferenced refund, please contact Yetipay Support. Our team will guide you through the required compliance checks and assist with any necessary approvals.
Once approved, we will process the refund accordingly.