Having trouble logging into Basecamp or the yetipay app? Here's how to fix the most common issues.
Forgotten your password?
Enter the email address registered to your account
Click Send Code
Check your inbox for a reset code (check spam/junk if you don't see it within a few minutes)
Enter the code and create a new password
Log in with your new password
Not receiving the reset email?
Check your spam or junk folder
Make sure you're using the same email address you signed up with
If you're still not receiving the email, contact our support team — we can verify which email is on your account and send a manual reset
Account locked?
If you've tried logging in multiple times with the wrong password, your account may be temporarily locked for security. Wait 15 minutes and try again, or use the password reset process above.
Using a different email than you signed up with?
If you've changed your email since signing up, you'll need to contact support to update the email address on your account before you can log in.
Getting an error during onboarding?
If you're seeing "Oops! Looks like you've signed up without using your custom onboarding link!" — this usually means you're trying to log in with a different email than the one you used for KYC.
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