If your terminal does not accept card payments it may indicate any of the following:
You have not enabled payment from that card type (eg. Amex) - this can be requested
That the machine is experiencing connectivity issues (typically the machine appears slower than usual and does not accept payments)
Something else
If your machine is experiencing connectivity issues:
Connect the machine to WiFi (if it has not been done already) - the 4G network may be slower than usual
If the card machine is connected to WiFi and the network is not the issue we suggest performing a reset
For other issues and to reset your machine:
Remove the battery from the back of the machine
Wait a few seconds
Reinsert the battery and turn the machine on
Retry the payment
To request Amex payments:
Contact your rep, account manager or customer support directly! Once informed the activation takes less than 24 hours!
If the above does not correct the issue please reach out to [email protected] and the team will be able to assist.