If you can't take Pay by Link payments, it's usually because Pay by Link isn't enabled on your account yet.
Pay by Link is built into the yetipay payments app — there's no separate app to install.
Where should the Pay by Link option be?
Once Pay by Link is enabled, you'll find it in the payments app: tap the menu (the three lines in the top right), then New transaction, then Payment link.
If you don't see Payment link there, it isn't enabled on your account yet.
How do I get it enabled?
Contact your Account Manager or our support team to activate Pay by Link. For the full setup steps, see How can I enable Pay by Link?
Pay by Link is enabled but still not working?
If the option is there but payment links aren't sending or completing, try restarting the terminal and checking its internet connection. See General Device Troubleshooting, and contact support if it persists.
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